Frequently asked questions about software development, costs and IT services

We start with a free initial consultation, get to know your requirements and prepare a transparent quote. Once you approve it, concept, design and development follow – with regular interim results that you review and approve.

Usually within 24 hours. You receive an initial assessment and a suggested date for the initial consultation.

Not necessarily. Many projects run via video calls and a shared test environment. We are happy to visit companies in the Rhine-Neckar metropolitan region in person, or you can come to see us in Dudenhofen.

Yes. We first review the existing code and then propose further development or optimization. If a rebuild makes more sense, we’ll tell you honestly.

You have a dedicated contact person who knows your project from the initial consultation to operations. You talk directly to the people who are responsible for your project.

Yes, with our partner agency LOMA DESIGN at the same location. LOMA DESIGN handles web design, branding, SEO and online marketing, we handle development – design and development from a single source.

Our packages serve as a guide: Starter from €2,500, Professional from €8,000 and Enterprise priced individually. We state the exact price in a transparent quote after the initial consultation.

Both are possible. We prefer to deliver clearly defined projects at a fixed price, and flexible projects transparently on a time-and-materials basis with monthly reporting.

Yes. The initial consultation is free and without obligation. Costs are only incurred once you approve a quote.

Possibly. On request, we check whether suitable funding programs in Germany might apply and point them out to you. The decision on funding rests solely with the funding body; our note does not replace funding or legal advice.

Typical items are hosting, fees for external services where applicable, and maintenance. You can already see in the quote which items apply to your project.

Among others, React, Next.js, Vue.js, Node.js, Laravel, Python, Flutter and React Native, plus PostgreSQL, MySQL and cloud platforms such as AWS or Google Cloud. We choose the stack based on your project, not out of habit.

Data protection is standard for us, not an extra. On request, we host in German or European data centers and support you with the technical documentation. This does not replace a legal assessment – that is a matter for your data protection or legal advisors.

Yes. We develop cross-platform with React Native or Flutter, and natively with Swift or Kotlin when the project requires it. We also take care of publishing in the app stores.

In most cases, yes. We connect CRM, online store, ERP, accounting or partner programs via interfaces so that data only has to be maintained once. The prerequisite is a documented interface or another form of technical access.

Yes, wherever it takes on a clearly defined task – such as chatbots that answer inquiries or assistants that analyze documents. We clarify in advance which data is processed and where.

Yes. Starter includes 3 months of support, Professional 6 months. After that, we offer monthly maintenance contracts so that updates, security patches and adjustments stay predictable.

Depending on the agreement: updates to frameworks and dependencies, security patches, monitoring, backups and an allowance for minor adjustments. We tailor the scope to your application.

That depends on the agreed service level. The Enterprise package includes an SLA agreement and 24/7 emergency support; for other packages, we define response times in the maintenance contract.

Yes. We build applications so that they can grow with you. We plan new features in development stages – each with its own quote and a clear timeline.

Yes. Depending on the package, you receive technical documentation, training for your team and a clean handover. That keeps your software understandable in the long term.

Yes. Together with our IT service partners RELEDER and FAIMA IT Services, we plan and carry out rollouts, field service and support across Germany – from analysis and staging to a documented handover.

In five steps: analysis and scope, planning the waves, staging the devices, the on-site rollout, and documentation and handover to your IT team. This keeps disruption at your locations to a minimum.

1st level takes inquiries and resolves simple cases such as password or account issues. 2nd level handles fault analysis on clients, network and software, and 3rd level deals with complex incidents involving servers and infrastructure.

For example, retail branch networks, logistics and warehousing, manufacturing, corporate workplaces, IT system integrators and organizations with multiple locations. What matters is less the industry than the number of devices and locations that need to be equipped in a planned way.

Yes. In addition to rollouts, field service also covers on-site assignments for incidents (break & fix) as well as IMAC – install, move, add, change. We define the scope and processes together in advance.

Yes. We are currently looking for IT Service Technicians for 1st, 2nd and 3rd level (m/f/d) – remote and on site, full-time or part-time. All details are in the job posting.

Through the application form on the careers page. A few key details are enough; you can send your resume later in reply to our confirmation email.

Yes. Select “Not sure yet / Unsolicited application” in the application form and briefly describe the experience you bring.

Yes. The IT Service Technician position is available remotely and on site, full-time or part-time. On-site assignments arise from projects with our clients.