IT support from the helpdesk to level 3

Ongoing costs depend on the number of users, systems, support hours and scope; you will receive an individual quote. One-time projects such as introducing a ticketing system with a knowledge base can be implemented, depending on scope, in the Starter package from €2,500 or the Professional package from €8,000. We quote comprehensive support partnerships with reporting individually as Enterprise.

After the assessment, we set up the ticketing system, remote maintenance and documentation; depending on the size of your environment, this takes a few days to a few weeks. After that, your employees can use support right away.

Level 1 takes requests and solves standard problems. Level 2 handles technically more demanding cases such as network or permission problems. Level 3 analyzes complex errors in servers, applications and interfaces and works with vendors when needed.

We agree response and support times individually and put them in the contract. That way they fit your needs – and you can rely on what has been agreed in writing.

Yes, if a problem can't be solved remotely. On-site deployments are carried out by technicians from our IT service partners RELEDER and FAIMA IT Services, coordinated and documented through us.

After the free initial consultation, we capture your IT environment and requirements and prepare a transparent quote. After onboarding, ongoing support starts with regular reports.

For many small and mid-sized companies, yes, because an external provider covers several specialist areas, bridges vacation and sick leave and documents knowledge. Clear agreements on scope, support times and responsibilities are important. A hybrid is also possible: your internal IT stays, and we take over individual levels or peak periods.

Yes. In that case, together with our IT service partners we take over support, management of workstations and servers, user administration and documentation – remotely and on site when needed. Beforehand we fully map your environment and define which decisions stay with you. A responsible contact at Nano Concepts holds the threads together.

With managed IT services, a provider takes over the ongoing operation of defined IT areas – such as support, monitoring, updates and user administration. Instead of ordering individual jobs, the scope is set by contract and reviewed regularly. Which areas we take on, we agree with you individually.

Your employees report an issue by phone, email or ticket. With their consent, a technician connects to the computer through a secured remote maintenance tool and solves the problem while the employee can watch. This way many issues around passwords, email, printers or software are resolved without a call-out.

Look for clear support channels, response and support times agreed in writing, transparent billing and clean documentation of your IT. Also ask how on-site jobs are organized. We support companies remotely from Dudenhofen near Speyer and, when needed, send technicians from our partners to your location.