Solution · Small businesses & SMEs

IT support for small businesses: one point of contact for your IT

Small businesses rarely have an in-house IT department – usually someone looks after it on the side who “knows a bit about it”. We take that burden off you: reliable, understandable and without jargon.

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Short & clear

Good IT support for small businesses combines fast remote help with everyday problems and on-site visits when hardware, networks or new workstations are due – and takes preventive care of updates, backups and documented IT. Nano Concepts provides support from 1st to 3rd level; on-site visits take place across Germany together with our partner teams RELEDER and FAIMA IT Services. Costs depend on your needs: after the free initial consultation you receive an individual quote based on scope, locations and time windows.

IT support for small businesses with Nano Concepts

In small businesses, IT often lands with whoever knows the most about it – on top of their actual job. The printer is acting up, the new laptop needs to be set up, an update is stuck, and nobody can say for sure when the last backup was made. IT support for small businesses means a dedicated provider takes care of these issues and you have one point of contact who knows your environment.

01

We solve many problems by remote access: software errors, email settings, user accounts, shared folders. When someone is needed on site – for new workstations, network, printers or replacing defective devices – our partner teams from RELEDER and FAIMA IT Services take over. That way you get support from the first call to in-depth troubleshooting at 3rd level from a single source. You don’t have to figure out who is responsible – you report the problem, and we take care of the rest.

02

Besides help when something breaks, preventive IT care for SMEs pays off: regular updates, monitored data backup, a current overview of devices and licenses, and documented access. Larger projects such as the Windows 11 migration or a move into new premises also become plannable this way, and for purchases we advise you so that new devices fit your existing environment. We discuss openly what availability and time windows you need and put it in the quote.

Story

IT support for small businesses in 7 slides

Just swipe through: what matters, what the solution can do, and how we build it together.

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Small businesses & SMEs

IT support for small businesses. On site when it counts.

Good IT support for small businesses combines fast remote help with everyday problems and on-site visits when hardware, networks or new workstations are due – and takes preventive care of …

  • Free initial consultation
  • Across Germany with partner teams
  • Reply usually within 24 hours
nanoconcepts.de
02 / 07

Requirements

What really matters.

  1. 01One dedicated point of contact
  2. 02Help remotely and on site
  3. 03Data backup and updates
  4. 04Documented IT
  5. 05Predictable costs
nanoconcepts.de
03 / 07

Features

What your solution needs to do.

Remote IT supportHelp by remote access for software, email and user problems – without travel and without …
On-site visits with partner teamsTechnicians from RELEDER and FAIMA IT Services come to you for hardware, network and …
Workstation servicesNew employees, new devices, relocations – setup, replacement and removal of workstations …
nanoconcepts.de
04 / 07

Practical examples

Here's what that looks like day to day.

Office with a few workstationsSo far the owner has handled printers, email and updates herself.
Growing teamNew employees keep joining and need a laptop, accounts and access.
Business with several locationsBesides the headquarters, there are branches in other cities.
nanoconcepts.de
05 / 07

Process

A clear process. No surprises.

  1. 01
    Initial consultation & assessmentWe record devices, software, network, backups and your typical problems.
  2. 02
    Quote based on your needsYou receive an individual quote based on scope, locations and time windows.
  3. 03
    Onboarding & cleanupWe document the IT, close identified gaps such as missing backups and set …
  4. 04
    Ongoing supportYou report issues through a fixed channel; we solve them remotely or on …
nanoconcepts.de
06 / 07

Common question

Good question. Clear answer.

What does IT support for small businesses cost?

Nano Concepts

The cost depends on the number of workstations, locations, the availability you want and the share of on-site visits.

All questions & answers
nanoconcepts.de
07 / 07

Let's get started

Unlock your full potential.

In the free initial consultation, we look at your current IT and show what support by remote access and on site could look like for your business.

Request a project +49 176 84843252 info@nanoconcepts.de

TOGETHER. DIGITAL. SUCCESSFUL.

nanoconcepts.de
01 / 07
Requirements

What matters with IT support for small businesses

One dedicated point of contact

Small teams don’t need a provider who starts from scratch every time, but one who knows devices, access and workflows.

Help remotely and on site

Much can be solved by remote access; but hardware, networks and new workstations also require technicians on site.

Data backup and updates

Regular, verified backups and up-to-date systems are the foundation so that a defect or malware does not lead to a standstill.

Documented IT

Devices, licenses, access and responsibilities should be recorded – so that the knowledge doesn’t depend on a single person.

Predictable costs

Instead of surprise invoices, you need a quote that clearly describes scope, locations and time windows.

Features

These are the features we build for you

Remote IT support

Help by remote access for software, email and user problems – without travel and without waiting for a technician visit.

On-site visits with partner teams

Technicians from RELEDER and FAIMA IT Services come to you for hardware, network and workstations.

Workstation services

New employees, new devices, relocations – setup, replacement and removal of workstations (IMAC).

Updates and data backup

Scheduled updates for operating systems and software as well as setup and verification of your backups.

Support from 1st to 3rd level

From the first call through troubleshooting to solving complex problems – without being passed on to strangers.

IT docu­menta­tion

Overview of devices, licenses, access and configurations so that your IT remains transparent.

Practical examples

Here's what that looks like day to day

Office with a few workstations

So far the owner has handled printers, email and updates herself. With dedicated IT support, she hands off issues by phone or email and focuses on her customers.

Growing team

New employees keep joining and need a laptop, accounts and access. Workstations are prepared and handed over on site, and departing employees are properly offboarded.

Business with several locations

Besides the headquarters, there are branches in other cities. Remote support runs centrally, and on-site visits are handled by the partner teams in the respective region.

Process

Four steps to your solution

  1. Initial consultation & assessmentWe record devices, software, network, backups and your typical problems.
  2. Quote based on your needsYou receive an individual quote based on scope, locations and time windows.
  3. Onboarding & cleanupWe document the IT, close identified gaps such as missing backups and set up remote access.
  4. Ongoing supportYou report issues through a fixed channel; we solve them remotely or on site with our partner teams.
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Windows 11 Migration

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On site & remote

IT support in your city

We support companies across Germany – remotely and, where needed, on site. Choose your city:

BerlinHamburgMunichCologneFrankfurt am MainStuttgartDüsseldorfLeipzigDortmundEssenBremenDresdenHanoverNurembergIT support MannheimIT support KarlsruheAll cities
FAQ

Frequently asked questions about IT support for small businesses

The cost depends on the number of workstations, locations, the availability you want and the share of on-site visits. That is why, after the free initial consultation, we prepare an individual quote based on scope, locations and time windows instead of quoting flat prices. That way you pay for the scope you actually need.

It takes care of issues, devices, updates, data backup and user accounts, and advises on purchases and changes. At Nano Concepts, remote help and on-site visits with our partner teams come together.

Both. Many issues can be solved quickly by remote access. For hardware, networks, new workstations or relocations, our partner teams from RELEDER and FAIMA IT Services come to you.

That depends on the agreed scope, the time of day and the location – so we don’t promise blanket response times. We discuss what availability you need in the initial consultation and put it in the quote.

Yes. Remote support works regardless of location, and on-site visits are possible across Germany together with our partner teams. We are headquartered in Dudenhofen near Speyer.

Yes, we plan and support the switch to Windows 11 – from checking the devices to setup on site with our partner teams. We prepare the replacement of older devices that don’t meet the requirements at the same time.

Discover more

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14 · Scenario · approx. 50 seconds

The nephew does the IT

Peter's IT is run by his nephew – when he has time. Then on Tuesday everything stops. With IT service up to 3rd level, remote or on site, IT simply works.

ServiceIT service & supportForLaw firms, practices & SMEs
Sounds familiar? Start the needs assessment
Read transcript

Peter’s IT department?
His nephew.
When he has time.
Passwords on the monitor.
Updates? Pending for weeks.
Documentation: none.
Tuesday: nothing works.
Five people. Zero work.
Here’s what’s going wrong.
Every hour of downtime costs real money.
NANO CONCEPTS takes over the IT.
Support up to 3rd level.
Remotely or on site.
And suddenly:
IT that just works.
Peter gets to work.
The nephew is back to gaming.
And the IT? Just works.

Get the right quote in 60 seconds

Needs analysis: IT support for small businesses

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