IT field services: on-site technicians, coordinated from a single source

We calculate individual deployments according to effort, location and requirements; for regular needs, you receive a quote for a framework agreement. We implement software building blocks such as a connection to your ticketing system, depending on scope, in the Starter package from €2,500 or the Professional package from €8,000. We quote extensive service partnerships individually as Enterprise.

That depends on region, task and availability. A device replacement is usually done faster than a workstation move involving several components. We agree response and service times individually and in writing – we don't make blanket promises.

Deployments are carried out by technicians from our IT service partners RELEDER and FAIMA IT Services. Nano Concepts accepts the orders, coordinates and documents – you have one central point of contact.

Yes. System integrators can order deployments at their customers, for example in regions without their own staff. We agree the process, how technicians present themselves to the end customer and the documentation with you in advance.

By arrangement. Often you provide the hardware or have it delivered to the site; alternatively, we organize procurement. A clear agreement in advance is important so that the deployment doesn't fail because of a missing part.

After the free initial consultation, we clarify locations, typical tasks and the ordering channel and prepare a transparent quote. After that, you order deployments individually or under a framework agreement.

IMAC stands for install, move, add, change – that is, installation, relocation, expansion and modification of IT workstations. It is often extended with an R for remove (IMAC/R), meaning dismantling. Such jobs arise, for example, with new employees, office moves or device replacements and are easy to assign as plannable individual orders.

Remote hands are technicians who perform tasks in the data center or server room for an operator who isn't on site themselves – for example replacing hardware, restarting devices, re-plugging cables or checking the condition of components. The instructions come from the client, and the result is reported back with documentation. We coordinate such jobs with our partner teams.

Break & fix refers to on-site fault resolution: a device or component fails, a technician replaces or repairs it and restores operation. Typical cases are defective laptops, printers, POS systems or network components. We agree spare parts and time windows with you in advance.

With remote maintenance, a technician accesses computers or servers over a secured connection – ideal for software and configuration problems. Field service comes into play when hardware has to be replaced, connected or checked on site. In practice the two interlock: whatever can be solved remotely is solved remotely, and the partner teams on site take care of the rest.

Yes. As part of field service, our partner teams handle network and Wi-Fi work, such as replacing switches or access points, patching work and rack & stack in the server room. We agree scope, materials and documentation with you in advance. Larger cabling projects we assess case by case.