Remote Hands Service: Your Hands On Site in the Data Center

Remote hands services are on-site tasks on IT hardware in data centers or server rooms, carried out by a technician on behalf of a remote IT team. Typical examples are restarts, hardware replacement, cabling, visual inspections and the installation of new devices. The technician works to your instructions and documents every step.

Costs depend on the type and duration of the assignment, the location, the time of day and the agreed response time. For one-off assignments and framework agreements, you receive an individual quote based on scope, locations and time windows. We discuss the calculation transparently in the free initial consultation.

With remote eyes, the technician checks on site and reports back, for example on status indicators, cable assignments or labeling. With remote hands, they actively intervene, for example during a restart or hardware swap. Many companies order both as remote hands and eyes support.

That depends on location, time of day and availability. We agree response times and assignment windows individually in the SLA and put them in writing – we don't make blanket promises.

Yes. Frankfurt am Main is one of the most important data center locations in Germany; we carry out assignments there with our partner teams on site. The same applies to data centers and server rooms at other locations in Germany.

As a rule, you or your manufacturer provide the spare parts and have them delivered to the site. By arrangement, either your team or we register access with the data center operator; we clarify the rules in advance so that the assignment doesn't fail at the reception desk.