IT Service Technician 1st / 2nd / 3rd Level (m/f/d)
Join our IT team and help us deliver stable systems, satisfied clients and a digital future – remote and on site, full-time or part-time.
Your tasks by level
1st Level
- User support
- Handling tickets
- Basic troubleshooting
- Password & account help
2nd Level
- System administration
- Network & clients
- Troubleshooting & resolution
- Software & hardware support
3rd Level
- Complex incidents
- Server & infrastructure solutions
- Security & monitoring
- Project support
Your role as an IT Service Technician
As an IT Service Technician, you make sure that IT runs smoothly for our clients. You take requests from users, analyze incidents and find solutions – from a forgotten password to a complex infrastructure issue.
Depending on your experience, you start at 1st, 2nd or 3rd level. You work remotely and on site, in close coordination with our team and our IT service partners, with whom we handle rollouts, field service and support across Germany.
Location and working hours
The position is available remotely and on site – full-time or part-time. On-site assignments arise from projects with our clients, for example rollouts or incidents that can’t be fixed remotely.
Our headquarters are at Jägerstr. 22, 67373 Dudenhofen near Speyer, Germany.
- Remote and on site
- Full-time or part-time
- Further training and certifications
- Modern work environment
How to apply
Done in just a few minutes – no cover letter marathon required.
- Fill out the formName, contact details, preferred level and a few sentences about your experience, certifications, availability and preferred working hours.
- Get a confirmationYou automatically receive a confirmation by email – you can send your resume later in reply.
- Hear back from usWe review your details and get back to you quickly.
What you bring
- Experience in IT support or system administration – depending on the level, from entry level to in-depth system knowledge
- Confident use of Windows and Microsoft 365; knowledge of Linux, VMware, Cisco or Fortinet is a plus
- You enjoy helping users in a way they understand – by phone, remotely and on site
- A structured way of working and clean documentation of your tickets and assignments
- Analytical thinking when an incident isn’t obvious at first glance
- Team spirit and a desire to keep developing
What we offer
- Varied tasks – from user support to system solutions
- Modern technologies – cloud, Windows, Linux & more
- Training & certifications – we encourage your development
- Strong team – achieving more together
- Flexible working – remote & on site, full-time or part-time
- More than a job – IT keeps business running
Your tools
Apply now
Send us a few key details – we'll get back to you quickly. You can simply send your résumé later as a reply to our confirmation email.
Frequently asked questions
Choose the level that best matches your experience. If you’re unsure, select “Not sure yet / Unsolicited application” in the form – we’ll find the right entry point together.
Yes. You can work full-time or part-time, remotely and on site.
Among others, Windows, Microsoft 365, Linux, VMware, Cisco and Fortinet. You don’t need to know everything – we support you with further training and certifications.
A few key details in the form are enough to get started. Optionally, you can add a profile link, for example to LinkedIn or XING. Simply send your resume later in reply to our confirmation email.
Needs analysis for your project
Answer a few short questions – we usually get back to you within 24 hours with an initial assessment.
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