Solution · Businesses & SMEs

AI chatbot for businesses: answers from your knowledge, around the clock

We develop chatbots that genuinely help your customers – on your website and, on request, via WhatsApp. With clear boundaries, a clean handover to your team and privacy-aware technology.

Initial consultation freeService AI Chatbot for Websites
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Featured image: AI chatbot for businesses
Short & clear

A good AI chatbot for businesses answers based on your own content – website, FAQ, product data, documents – instead of improvising freely, identifies itself as AI and hands over to a person when it doesn’t know the answer. It captures inquiries in a structured way and forwards them to your mailbox, CRM or ticketing system. For development, use our packages as a guide: Starter from €2,500, Professional from €8,000 and Enterprise priced individually; usage-based costs for the language model are added.

AI chatbot for businesses with Nano Concepts

Many questions to businesses repeat themselves: opening hours, delivery times, process, required documents, contact persons. An AI chatbot for businesses answers such questions instantly, even outside business hours. Unlike earlier button-based bots, it understands freely phrased questions and answers in full sentences – based on the content you approve, not on general internet knowledge. Prospects don’t have to wait until the next business day, and your team gains time for matters that truly need advice.

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For this we use retrieval-augmented generation: the chatbot searches your website, FAQ, product data or PDF documents and formulates its answer from them. What is not in your sources it does not answer, but offers to hand over to your team. It captures inquiries with all the necessary details and sends them by email, to the CRM or to the ticketing system – including the conversation history. That way your team sees at a glance what it is about and does not have to ask again.

02

Small businesses benefit too, when the phone is relieved and inquiries arrive complete. Besides the website, the same chatbot can be reachable via the WhatsApp Business interface and refer to your online appointment booking, so that a question turns directly into an appointment. We plan deployment with the GDPR in mind: labeling as AI, a note in the privacy policy, providers with a data processing agreement and no collection of sensitive data in the chat. This information does not replace legal advice.

Story

AI chatbot for businesses in 9 slides

Just swipe through: what matters, what the solution can do, and how we build it together.

01 / 09

Businesses & SMEs

AI chatbot for businesses. Work that gets itself done.

A good AI chatbot for businesses answers based on your own content – website, FAQ, product data, documents – instead of improvising freely, identifies itself as AI and hands over to a …

  • Free initial consultation
  • Transparent, fixed price if you like
  • Reply usually within 24 hours
nanoconcepts.de
02 / 09

Requirements

What really matters.

  1. 01Answers only from approved sources
  2. 02Handover to people
  3. 03Transparency and data protection
  4. 04Connection to your processes
  5. 05Maintainable knowledge
nanoconcepts.de
03 / 09

Features

What your solution needs to do.

Knowledge base from your contentWebsite, FAQ, product data and PDFs are prepared and updated when they change.
Inquiry and lead captureThe chatbot asks targeted questions about the request, contact details and specifics, and …
Handover to your teamLive handover or callback request when the bot can’t help or the user wants to speak to a …
nanoconcepts.de
04 / 09

Practical examples

Here's what that looks like day to day.

Service provider with many standard questionsCustomers keep asking about the process, required documents and processing time.
Online store with questions about shipping and returnsMany messages revolve around delivery, sizes or returns.
B2B company with products that need explainingProspects have technical questions outside office hours.
nanoconcepts.de
05 / 09

Client example

Not just talk. Actually built.

Oki's Knusperhähnchen: new website with neon rooster and illustrated panorama on a monitor, laptop, and smartphoneFood service · GermersheimOki's KnusperhähnchenA new web presence for Germersheim's go-to chicken spot: an illustrated panorama between the fortress and the Rhine, a …
72Pages
50Dishes & drinks
24Nearby towns
View project
nanoconcepts.de
06 / 09

Process

A clear process. No surprises.

  1. 01
    Initial consultation & goalsWe clarify which questions the chatbot should answer, what sources exist …
  2. 02
    Knowledge base & conversation rulesWe prepare your content and define what the bot may say and when it hands …
  3. 03
    Development & test phaseWe connect website, channels and systems and test with typical and tricky …
  4. 04
    Go-live & maintenanceAfter launch we analyze open questions and, on request, continuously …
nanoconcepts.de
07 / 09

Common question

Good question. Clear answer.

What does a chatbot for businesses cost?

Nano Concepts

The cost depends on the volume of knowledge, channels, interfaces and conversation logic.

All questions & answers
nanoconcepts.de
08 / 09

Packages

Three packages. One plan.

  • Starterfrom €2,500Ideal for landing pages, simple web applications and prototypes.
  • Professionalfrom €8,000For complex web applications, portals and tailor-made software …
  • EnterpriseCustomFor large projects, system landscapes and long-term development …

Non-binding guidance – you will receive your quote after the free initial consultation. View pricing

nanoconcepts.de
09 / 09

Let's get started

Unlock your full potential.

In the free initial consultation, we clarify which questions your chatbot should answer and which sources and channels are an option.

Request a project +49 176 84843252 info@nanoconcepts.de

TOGETHER. DIGITAL. SUCCESSFUL.

nanoconcepts.de
01 / 09
Requirements

What matters with AI chatbot for businesses

Answers only from approved sources

The chatbot must rely on your content and must not invent prices, commitments or deadlines.

Handover to people

For complex requests, complaints or at the user’s request, switching to your team has to be easy.

Transparency and data protection

Users should recognize that they are writing with an AI; the privacy policy, data processing agreement and retention period of the chats must be settled.

Connection to your processes

Inquiries should arrive where your team works – in the mailbox, CRM or ticketing system, not in yet another tool.

Maintainable knowledge

New products, changed opening hours or prices must be updatable without a developer.

Features

These are the features we build for you

Knowledge base from your content

Website, FAQ, product data and PDFs are prepared and updated when they change.

Inquiry and lead capture

The chatbot asks targeted questions about the request, contact details and specifics, and passes on a complete inquiry.

Handover to your team

Live handover or callback request when the bot can’t help or the user wants to speak to a person.

WhatsApp and other channels

Besides the chat window on the website, optionally reachable via the WhatsApp Business interface.

Design in the look of your brand

Chat window, greeting and tone to match your brand – designed on request with our partner agency LOMA DESIGN.

Analytics and improvement

You see which topics are asked about often and where answers are missing – without unnecessary personal data.

Practical examples

Here's what that looks like day to day

Service provider with many standard questions

Customers keep asking about the process, required documents and processing time. The chatbot answers from the knowledge base and captures new orders completely.

Online store with questions about shipping and returns

Many messages revolve around delivery, sizes or returns. The chatbot answers from store policies and product data and hands complaints over to customer service.

B2B company with products that need explaining

Prospects have technical questions outside office hours. The chatbot answers them from data sheets and forwards concrete inquiries straight to sales.

Process

Four steps to your solution

  1. Initial consultation & goalsWe clarify which questions the chatbot should answer, what sources exist and where inquiries go.
  2. Knowledge base & conversation rulesWe prepare your content and define what the bot may say and when it hands over.
  3. Development & test phaseWe connect website, channels and systems and test with typical and tricky questions.
  4. Go-live & maintenanceAfter launch we analyze open questions and, on request, continuously improve content and answers.
Packages

Our packages as a guide

Starter

from €2,500

Ideal for landing pages, simple web applications and prototypes.

Inquire

Professional

from €8,000

For complex web applications, portals and tailor-made software solutions.

Inquire

Enterprise

Custom

For large projects, system landscapes and long-term development partnerships.

Request a quote

Indicative prices, net of VAT – you will receive your exact quote after the free initial consultation. Pricing & packages in detail

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On site & remote

AI chatbot for website in your city

We support companies across Germany – remotely and, where needed, on site. Choose your city:

BerlinHamburgMunichCologneFrankfurt am MainStuttgartDüsseldorfLeipzigDortmundEssenBremenDresdenHanoverNurembergMannheimKarlsruheAll cities
FAQ

Frequently asked questions about AI chatbot for businesses

The cost depends on the volume of knowledge, channels, interfaces and conversation logic. For development, use our packages as a guide: Starter from €2,500, Professional from €8,000 and Enterprise priced individually. You receive the exact quote after the free initial consultation.

Ongoing costs arise mainly from usage of the language model, hosting and maintenance of the content. They rise with the number of conversations and the length of the answers. We plan the architecture so that costs remain traceable and controllable.

Yes, if recurring questions cost time or inquiries are lost outside business hours. A lean chatbot with a clear knowledge base and forwarding by email is often the right starting point for small businesses.

Yes, a chatbot can be connected through the official WhatsApp Business interface. The provider’s rules apply, and data protection questions should be clarified in advance. We check with you whether WhatsApp is the right channel for your customers.

Yes, with the right choice of provider, a data processing agreement, a note in the privacy policy, clear labeling as AI and minimal storage of the chats. The chatbot should not ask for sensitive data in the first place. This information does not replace legal advice.

Language models can formulate wrong answers if you let them answer freely. That is why we base the chatbot on your approved sources, limit its topics and have it hand over to your team when it is unsure. Before launch, we test specifically with critical questions.

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02 · Scenario · approx. 50 seconds

The assistant that never sleeps

Sara's studio closes at 8 pm – her customers still book, just somewhere else. An AI assistant trained on her know-how answers questions and books appointments in seconds.

ServiceAI chatbot · Appointment bookingForStudios, practices & service providers
Sounds familiar? Start the needs assessment
Read transcript

This is Sara.
Her studio closes at 8 PM.
Her customers don’t.
Tom wants an appointment now.
Contact form.
Reply in 48 hours?
Tom books elsewhere.
Morning: emails, calls, sticky notes.
Always the same questions.
And Tom? He’s gone.
Here’s what’s going wrong.
Every lost customer costs money.
NANO CONCEPTS builds Sara an AI assistant.
Trained on her knowledge.
No made-up prices. Just facts.
Same time.
Different ending.
Appointment booked. In seconds.
Sara’s asleep.
Her assistant isn’t.
More bookings. Less stress.

Get the right quote in 60 seconds

Needs analysis: AI chatbot for businesses

Answer a few short questions – we usually get back to you within 24 hours with an initial assessment.

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