AI & Automation · Dortmund

AI integration in Dortmund

In Dortmund, coal and steel have given way to a hub for logistics and technology – and that transformation continues in every company through digital processes. Nano Concepts supports companies from Dortmund with AI Integration & Chatbots – remote with on-site workshops.

Distance approx. 255 kmEngagement remote, on-site workshopsInitial consultation free
Request a project in DortmundMore about AI Integration & Chatbots
AI Integration & Chatbots in Dortmund
Short & clear

AI integration at Nano Concepts covers website chatbots, internal knowledge assistants, AI agents and AI workflows that answer based on your approved content (RAG) and are integrated into your website, CRM, ticketing system and workflows – with source citations and handover to a human when uncertain. It is delivered through the Starter package from €2,500, Professional from €8,000 or Enterprise (priced individually); ongoing usage costs of the AI provider are shown transparently; the exact quote follows after a free initial consultation in which we clarify your use case. We document data flows and providers for your data protection review; this does not replace legal advice. For companies in Dortmund, we work remote with on-site workshops.

Custom chatbot development Dortmund

Dortmund's path from coal and steel to logistics, IT and services has let many companies grow digitally – often faster than their systems. Custom software, well-designed interfaces and dependable IT support bring order to grown structures and make processes resilient.

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By now, almost every company has experimented with ChatGPT. But the real value only emerges when AI knows your products, documents and processes and is integrated into the systems your team works with every day. That is exactly what AI integration is: we connect modern language models with your data, your website and your processes – as a chatbot, internal assistant or automated AI workflow.

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For companies in Dortmund – around 255 km from Dudenhofen – we work with clear alignment via video, shared boards, and dedicated contacts. We implement AI projects remotely: workshops by video, data handover via secured channels, integration via access to your systems. On-site workshops are possible by arrangement. Whether you're searching for “AI integration services Dortmund” or “AI agency in Dortmund”: at Nano Concepts you get consulting, implementation, and support from a single source.

Story

AI integration in Dortmund in 7 slides

Just swipe through: what AI integration delivers, what we build for you, and how other companies benefit.

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AI Integration & Chatbots · Dortmund

AI integration in Dortmund. Work that gets itself done.

AI integration at Nano Concepts covers website chatbots, internal knowledge assistants, AI agents and AI workflows that answer based on your approved content (RAG) and are integrated into …

  • Free initial consultation
  • Transparent, fixed price if you like
  • Reply usually within 24 hours
  • Remote and on site in Dortmund
nanoconcepts.de
02 / 07

How you can tell

Does this sound familiar?

Typical signs that AI integration is worth it:

  1. 01Your team answers the same questions every day by email, phone or chat.
  2. 02Important knowledge is stuck in manuals, folders and people's heads and is hard to find.
  3. 03Employees use private AI tools for company data because there is no approved solution.
  4. 04Inquiries via the website arrive incomplete and require several follow-up questions.
nanoconcepts.de
03 / 07

Your benefit

What you get out of it.

Relief for customer serviceRecurring questions are answered instantly, and your team takes care of the demanding cases.
Knowledge that is easy to findEmployees find answers without combing through folders, mailboxes and colleagues.
More qualified inquiriesThe chatbot captures requests in a structured way, around the clock – even outside your …
nanoconcepts.de
04 / 07

Client example

Not just talk. Actually built.

Oki's Knusperhähnchen: new website with neon rooster and illustrated panorama on a monitor, laptop, and smartphoneFood service · GermersheimOki's KnusperhähnchenA new web presence for Germersheim's go-to chicken spot: an illustrated panorama between the fortress and the Rhine, a …
72Pages
50Dishes & drinks
24Nearby towns
View projectAll case studies
nanoconcepts.de
05 / 07

Process

A clear process. No surprises.

  1. 01
    Define the use caseTogether we determine the task where AI brings the greatest benefit and set …
  2. 02
    Prepare the knowledgeWe collect and structure the content the AI is allowed to access and define …
  3. 03
    PrototypeA working prototype shows early on how good the answers are with your real …
  4. 04
    Integration & testingWe integrate the solution into your website or systems and test it with …
nanoconcepts.de
06 / 07

On site & remote

Close by. Even from afar.

We implement AI projects remotely: workshops by video, data handover via secured channels, integration via access to your systems. On-site workshops are possible by arrangement.

DortmundHördeInnenstadt-NordAplerbeckHombruch
nanoconcepts.de
07 / 07

Let's get started

Unlock your full potential.

Tell us about your project in Dortmund – we usually get back to you within 24 hours with an initial assessment.

Request a project +49 176 84843252 info@nanoconcepts.de

TOGETHER. DIGITAL. SUCCESSFUL.

nanoconcepts.de
01 / 07
Local connection

AI integration for companies in Dortmund

Fraunhofer IML and Fraunhofer ISST, TU Dortmund and the TechnologiePark make Dortmund a place where AI does not stay abstract but arrives in logistics, insurance and administration. AI chatbots answer customer inquiries, document AI reads contracts and receipts, an AI knowledge base pools internal know-how, and n8n links the individual steps together.

For funding questions, contacts in North Rhine-Westphalia include NRW.BANK and IHK zu Dortmund; nationwide, the federal funding database is a good starting point. We're happy to support you with a clear project description.

Nearby: Castrop-Rauxel (approx. 10 km), Lünen (approx. 10 km), Witten (approx. 15 km), Unna (approx. 15 km).

Dortmund location

Residents
around 593,000 (as of 31.12.2022)
Region
Ruhr Metropolitan Area
German state
North Rhine-Westphalia
Chamber of Commerce
IHK zu Dortmund
Skilled Trades
Handwerkskammer Dortmund
Higher education
Technische Universität Dortmund, Fachhochschule Dortmund, International School of Management (ISM)
Development bank
NRW.BANK
Distance
approx. 255 km to Dudenhofen
Fields of application

Typical use cases in Dortmund

Dortmund has consistently completed the structural shift from the coal and steel industry to technology, logistics and services. Today the economy is shaped by logistics and material flow research, IT and software companies, insurance and trade. TU Dortmund University, Dortmund University of Applied Sciences and Arts and several Fraunhofer institutes form a strong research environment, complemented by technology sites on former industrial areas such as Phoenix.

Logistics

Damage reports sent by email are read out by the AI, categorized and transferred to the ticketing system with all details.

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Services & Consulting

Notes from client meetings are automatically summarized and transferred to the CRM as tasks.

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Finance & Insurance

An AI summarizes submitted documents and flags missing evidence; the final review remains with case handlers.

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Retail & E-Commerce

A shop chatbot advises on sizes, delivery times and returns and hands complex cases over to customer service.

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Scope of services

Our services around AI integration

Website chatbot

A chatbot that answers questions based on your content, qualifies inquiries and hands over to a human when needed.

Internal knowledge assistant

An assistant that searches manuals, policies and project documents and delivers answers with source references.

RAG & knowledge base

Preparing your documents in a vector database so the AI uses current, approved knowledge.

AI workflows

Classify emails, extract data from documents, summarize meeting notes – integrated into your existing workflows.

Integration into your systems

Connection to CRM, ticketing system, online store or calendar, so the AI can suggest appointments, create leads or presort tickets.

Quality assurance & costs

Test questions, evaluation of answers, cost limits and logs – so the AI stays reliable and cost-effective.

When AI integration is worth it

  • Your team answers the same questions every day by email, phone or chat.
  • Important knowledge is stuck in manuals, folders and people's heads and is hard to find.
  • Employees use private AI tools for company data because there is no approved solution.
  • Inquiries via the website arrive incomplete and require several follow-up questions.
  • You would like to use AI but don't know where it is really worthwhile in your company.

Your benefits with Nano Concepts

Relief for customer service

Recurring questions are answered instantly, and your team takes care of the demanding cases.

Knowledge that is easy to find

Employees find answers without combing through folders, mailboxes and colleagues.

More qualified inquiries

The chatbot captures requests in a structured way, around the clock – even outside your business hours.

Control instead of a black box

Clear rules, source citations and logs make it traceable what the AI is doing.

Process

How your project in Dortmund works

  1. Define the use caseTogether we determine the task where AI brings the greatest benefit and set measurable goals.
  2. Prepare the knowledgeWe collect and structure the content the AI is allowed to access and define what is off-limits.
  3. PrototypeA working prototype shows early on how good the answers are with your real data.
  4. Integration & testingWe integrate the solution into your website or systems and test it with realistic test questions and edge cases.
  5. Operations & improvementWe analyze conversations and errors, update the knowledge base and keep an eye on costs.

Technologies

ClaudeOpenAI APIRAG & vector searchpgvectorLangChainPythonNode.jsn8nWhisper
FAQ

Frequently asked questions about AI integration in Dortmund

Yes. We support companies in Dortmund – remotely and on site when needed. From ideation to a productive chatbot, everything can be implemented by video and through secured access.

Yes, by arrangement. In a workshop with your team in Dortmund or by video, we collect use cases and assess where AI brings the greatest benefit in your company.

The first point of contact is our Digital, IT & AI sales team, which takes your inquiry. During implementation, companies in Dortmund speak directly with the developers building their AI solution.

After the free initial consultation, we clarify the use case and prepare a transparent quote. Knowledge preparation, prototype, integration and testing follow – and after go-live, ongoing improvement based on real conversations.

Language models can make mistakes. That is why we have them answer based on your approved content, provide sources and define that the bot hands over to a human when it is uncertain. We check quality with test questions before and after go-live.

A step-by-step approach has proven its worth: collect use cases and rate them by benefit and risk, build a pilot with real data, check the results and only then roll out. In parallel, internal rules for handling AI and questions about data protection or employee co-determination should be clarified – legally with your legal advisor; our notes do not replace legal advice. Technically, we accompany you from workshop to operation.

Funding programs for digitalization change regularly. In North Rhine-Westphalia, contacts include NRW.BANK and IHK zu Dortmund; nationwide, the federal funding database provides an overview. We provide a clear project description and a quote you can use for your application.

Discover more

AI integration in the surrounding area

Special­iza­tions in Dortmund

AI Chatbot for WebsitesAI Agent DevelopmentAI ConsultingAI Knowledge BaseAI Phone Assistant

More services in Dortmund

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Region, guides & solutions

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The assistant that never sleeps

Sara's studio closes at 8 pm – her customers still book, just somewhere else. An AI assistant trained on her know-how answers questions and books appointments in seconds.

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Needs analysis: AI Integration & Chatbots

Answer a few short questions – we usually get back to you within 24 hours with an initial assessment.

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