AI Phone Assistant: Answer Calls Even When Nobody Can

An assistant that answers calls, handles standard questions, takes appointments and forwards calls typically falls under the Professional package from €8,000. A lean version that only records requests and summarizes them by email can start in the Starter package from €2,500; multiple locations, languages or deep system integration are priced individually as an Enterprise project. Ongoing costs for phone minutes and AI usage depend on call volume and are itemized separately in the quote, which you receive after the free initial consultation.

With us, that is always the case: the assistant introduces itself as an AI assistant at the start. The EU AI Act generally requires that people can tell when they are interacting with an AI system, and transparency also builds trust. Whether further obligations apply to your use, please clarify with your legal counsel – our information does not replace legal advice.

A first assistant for a clearly defined use case is often ready for testing after just a few weeks. The time to regular operation depends on how many conversation types, systems and forwarding rules are added. We plan when the assistant goes live together with you after the call analysis.

For administrative matters such as appointment requests, prescription orders or callback requests, yes. The assistant does not give medical information, refers callers to the emergency number in emergencies, and health data is collected only to the extent necessary and specially protected. We review the connection to your practice software on a case-by-case basis.

Only if you want that and the callers have consented. To create the summary, the conversation is processed during the call; what is stored afterward and for how long, we define with you in a deletion concept. The data protection assessment is handled by your data protection advisor, whom we support with documentation of the data flows.

In most cases yes, either through call forwarding to a dedicated number for the assistant or through a SIP connection to your phone system. You set up forwarding rules based on time of day, ring duration or workload as usual. We clarify which option suits your system in the initial consultation.