Usability testing & UX audit: see where your users really get stuck

In a usability test, people from the target group complete typical tasks with a website, app or software while specialists observe where they hesitate, make mistakes or give up. The method shows not opinions but actual behavior. From it, we derive concrete improvements.

A UX audit is an expert review without test participants: specialists evaluate the interface against recognized criteria. Usability testing involves real users and shows how they actually handle the product. The audit is faster, the test provides stronger evidence – the combination delivers the most.

A compact UX audit for a website or a core flow is possible in the Starter package from €2,500. Combinations of audit, several test rounds and implementation of the measures usually fall under the Professional package from €8,000, and we price extensive software landscapes individually as Enterprise. You will receive the exact quote after the free initial consultation.

For qualitative tests, a few people per target group are often enough, because serious problems repeat quickly. Several small test rounds with improvements in between usually make more sense than one large round. We determine the right number based on target groups and research question.

An audit for a manageable website or a single flow is usually completed in a few weeks, including the final presentation. With test participants, the timeline extends by the time needed to recruit them and run the tests. We agree on the exact schedule in the initial consultation.

Yes, a check of key pages and flows for typical barriers under WCAG is part of our audit, for example contrast, keyboard operation and form labels. Whether and to what extent the German Accessibility Strengthening Act (BFSG) applies to your offering should be reviewed by a legal advisor. Our information does not replace legal advice.