AI Automation for Business – When Rules Alone Aren't Enough

A clearly defined AI workflow, such as classifying a mailbox with handover to the ticketing system, falls under the Starter package from €2,500, depending on scope. Several linked processes with interfaces to your CRM or ERP typically belong in the Professional package from €8,000, and company-wide initiatives are priced individually as Enterprise. Usage-based costs of the AI provider come on top, and we itemize them transparently; the exact quote follows after the free initial consultation.

Start with a process that occurs frequently and involves a lot of reading and retyping. We use real examples to check whether the AI recognizes the cases reliably, then build the workflow with approval points and test it in pilot operation. Only once the results are right does it run automatically.

A single AI workflow is often in pilot operation within a few weeks. How long it takes to reach fully automatic operation depends on the quality of the data and the number of connected systems. After the process review, you receive a concrete schedule.

Classic automation follows fixed rules and needs structured data, such as form fields. AI automation can additionally understand unstructured content like emails, PDFs or free text. In practice, we combine both: the AI interprets, and fixed rules check and control.

We set thresholds above which a case continues automatically; uncertain or consequential cases go to a human for approval. Every run is logged, so errors become visible and the solution can be improved in a targeted way.

We use n8n often because it is flexible and can also be self-hosted, for example on a server in Germany. But we don't commit to a single tool: depending on the task, we also use Make or Power Automate, or develop custom services when volume, logic or data protection require it.