Customer Portal Development – Self-Service for Your Customers

We usually implement a customer portal with login, roles, database and interfaces in the Professional package from €8,000. A lean document area without system integration may be possible in the Starter package from €2,500. We quote portals with many interfaces or tenants individually in the Enterprise package – after the free initial consultation.

With a clear scope, a first version with login, documents and order status is often ready for pilot customers after a few weeks. How long it takes to connect your systems depends on their interfaces. You receive a realistic schedule after the initial consultation.

Yes, that is actually the norm. The portal accesses your existing ERP, CRM or ticketing system through interfaces and displays the data in a clean format. If a system offers no interface, we look at alternatives such as regular exports.

We rely on encrypted connections, two-factor authentication, a finely graded permission concept and logging of access. Hosting in German or European data centers is possible. These technical details do not replace legal advice on data protection.

Many industry solutions come with a basic portal. A custom customer portal pays off when data from several systems comes together, your customers need complex permissions, or the portal is meant to be part of your service promise and your brand.

We build customer portals to be responsive so they are easy to use on a smartphone. On request, this becomes a progressive web app with an icon on the home screen, or an app for the app stores that uses the same interfaces.